RESUME

Professional Experience

November 2023 - Present

APEX ACCELERATORS - ASSISTANT ADVISOR

• Helps businesses navigate the government marketplace.
• Performs market research catered to individual client needs and situations.
• Assists business owners with developing successful strategies by developing a business profile as it relates to government contracting, finding government buyers, analyzing solicitations, and reviewing all relevant bid materials.

2022 & 2023 Legislative Sessions

WASHINGTON STATE SENATE - COMMITTEE STAFF

• Facilitates efficient and effective committee operations by providing nonpartisan administrative assistance to the Senate’s Early Learning & K-12 Education Committee.
• Tracks and processes votes on bills and amendments heard in executive sessions.
• Creates and distributes relevant communications such as meeting agendas, reports, research analyses, bill tracking, and public testimony.
• Maintains comprehensive database of all committee documents to ensure proper file management and archival retention of legislation that moves through committee.
• Coordinates gubernatorial appointees that were referred to committee and scheduled for public hearing.
• Trusted as a session staff member to train a fellow session staff member for full-time employment.

May 2022 - November 2022

NORTHWEST ENERGY EFFICIENCY COUNCIL - ASSISTANT PROJECT MANAGER

• Assisted building owners in understanding and complying with benchmarking laws, ensuring compliance with local regulations and helping them reduce energy usage and costs.
• Implemented a new CRM system, streamlining reporting and improving organizational efficiency.
• Created and managed content for the organization, including press releases, social media posts, and blog articles, contributing to increased brand visibility and engagement.
• Developed and revised key organizational documents such as project trackers, curriculum updates, and grant requests, ensuring accurate and effective project management.

May 2021 - November 2022

CITY OF SEATAC - ECONOMIC DEVELOPMENT PROJECT MANAGEMENT INTERN

• Collaborated with department leadership to identify goals and strategies for a business outreach project, resulting in a standardized outreach process for the Economic Development department, resulting in a 28% conversion rate of 142 SeaTac business owners and decision makers, up from 4% in 2020, and leading to a 50% conversion rate in 2022.
• Led and coached a team of two individuals contracted through the Seattle Southside Chamber of Commerce in effective cold-calling techniques.
• Developed a comprehensive report on survey findings, highlighting key insights and recommendations to support local businesses, which was presented to the city council and mayor and led to the adoption of new strategies.
• Managed and organized data gathered through outreach in Salesforce, ensuring accurate tracking and reporting of key metrics and outcomes.

August 2018 - December 2021

GOURMONDO CATERING - EVENTS LEAD

• Empowered, monitored, and lead a team of up to 10 servers. Motivated my teammates by inspiring positive communication within the team so we could work together toward achieving event goals.
• Trained new staff members as well as staff seeking promotion to events lead.
• Provided attentive and professional service to clients at a range of events, including weddings, corporate on-boarding events, and fundraisers with up to 1000 attendees.
• Collaborated with clients to plan and execute event logistics, coordinated with vendors to ensure timely delivery of services, and provided on-site support to ensure a seamless event experience.
• Received consistent positive feedback from clients for exceptional service delivery.

2020 Legislative Session

WASHINGTON STATE HOUSE OF REPRESENTATIVES - POLICY INTERN

• Conducted extensive research for three legislative offices, analyzing data and presenting findings in clear and concise reports.
• Coordinated and prioritized tasks for multiple legislators, ensuring timely completion of projects.
• Facilitated collaborative meetings between advocates and constituents, fostering productive dialogue and understanding.
• Developed and presented policy reports with quantitative and qualitative analysis, utilizing data visualization techniques for increased impact.
• Contributed to the creation of the Youth and Mental Health report, which was adopted as program guidance for Grant County's Renew suicide prevention program.

January 2017 - December 2020

MARK WILLARD SOLE PROPRIETORSHIP - TRANSPORTATION SPECIALIST

• Successfully provided safe and reliable transportation services to hundreds of customers, maintaining a 5/5 rating through consistent communication and attentiveness to individual customer needs.
• Managed daily operations and logistics of independent transportation business, including filing for a business license and ensuring full compliance with all relevant regulations and requirements.
• Demonstrated exceptional time-management skills to maximize earnings and provide efficient service, consistently meeting or exceeding weekly and monthly performance targets.
• Handled all financial transactions and maintained accurate records of all rides, ensuring complete transparency and accountability.

2017-2018

COLLISION CONSULTING OF WASHINGTON - EXECUTIVE ASSISANT

• Created and managed social media presence resulting in increased traffic, hits, and exposure.
• Created diminished value reports, recovering up to $5000 in losses for clients from vehicles with damage history.
• Performed market appraisals on rare and exotic vehicles valued upwards of $80,000.
• Surveyed multiple healthcare vendors and researched plans and gathered information from employees to come to a well-informed purchasing decision upon their renewal period.
• Office duties: accounts receivable. inbound and outbound calling, appointment setting, filing, data entry, supply ordering and vendor management

2014-2016

HANSEN BROS. MOVING & STORAGE - ADMINISTRATIVE ASSISTANT

• Managed sales, scheduling, and routing of the Port-A-Box program, a PODS competitor.
• Monitored and updated warehouse inventory and placement records by daily communication with warehouse staff via an in-house software program.
• Reduced driver paperwork error rate from over 40% to under 10% in less than a month through coaching and paperwork auditing.
• Filled in an performed local moves as the team lead and commercial truck driver when staffing issues arose, often unexpectedly.
• Office duties: scheduling, Inbound and outbound calling, appointment setting, filing, data entry, supply ordering, and cash handling

January 2017 - Present

DOWNTOWN EMERGENCY SERVICES CENTER - VOLUNTEER

I have periodically volunteered with the Downtown Emergency Services Center (DESC) since early 2017. DESC serves individuals who are experiencing chronic homelessness, typically 10 years or more. In addition to housing, DESC provides services to help with mental and behavioral health needs, along with providing basic needs. My duties have included fundraising, event planning assistance, and content review.

During my time volunteering with DESC I built a friendship with a manager there. The ongoing friendship leads to more opportunities to serve this organization and in turn help the vulnerable population it serves.